The key to positive growth in any company: Increasing productivity and efficiency. What does this mean for companies in your industry?
Ask yourself, how long does your team spend sending emails before an order is placed? How often do you get lost in back-and-forth line sheets and Excel spreadsheets with clients?
The answer to your problems lies in going digital. A specialized Customer Relationship Manager (CRM) tool can help you track and automate your everyday tasks, so your team can focus on providing the best experience for your customers.
Adobe recently completed a survey and found that companies that aggressively integrate digital technology to speak with customers are 131% more likely to exceed their business goals!
In comes RepSpark’s Customer Communication Hub. It allows brands to document and manage communication between management, sales reps, customer service, and retail accounts seamlessly.
Here’s a breakdown of what our Customer Communication Hub tool can do to streamline processes, and keep your staff and your retailers happy:
Track service communication with retailers, eliminating email diving.
| Retain and retrieve key account information |
Create branded email templates for sales rep communication | See customer activity history, contacts and communications |
| Track email analytics: Sent, Open, Clicked, Ordered |
Access activity notifications, tasks, and campaign dashboard |
Streamline task management.
| Create and route tasks to the proper individual |
Create tasks and automatically email task assigns through email | Schedule and generate follow up tasks or reminders | Add events and notes to accounts and contacts |
Not all CRM tools are created equal. If you feel like your current CRM tool is slowing down productivity and costing you a good relationship with your customers, it might be time for an update. Learn more about RepSpark’s Customer Communication Hub and schedule a demo today.
There are several other factors that encourage positive growth in your company. Find out what they are with this article.