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RepSpark is a rapidly growing SAAS B2B ecommerce software company based in Southern California. We are seeking a full-time Professional Services Consultant to join our expanding Professional Services team. As a Professional Services Consultant, you will play a crucial role in implementing and integrating our SAAS B2B ecommerce platform for our valued customers. You will collaborate with clients, project stakeholders, and cross-functional teams to ensure successful project delivery. This is an exciting opportunity to contribute to our cutting-edge technology and help brands sell intelligently in the apparel, footwear, and accessories industries.

We are looking for a Technical Customer Support Engineer to join our growing Customer Success team at RepSpark. As a Technical Customer Support Engineer, you will be responsible for providing exceptional customer service by communicating directly with external customers through phone, email, or chat to better understand their reported issues. You will be managing the opening, status update, and closing of support tickets, ensuring issue identification, and resolution SLA’s are met. You will also be triaging all reported customer support issues, resolving tier 1 support tickets that require technical acumen and escalating complex Tier 2 and 3 tickets as necessary. You will collaborate with cross-functional internal teams to ensure that issues are resolved effectively and efficiently, and work with the product team to identify and communicate service trends.